Refund policy
At Vitality Sea Moss, we take pride in offering freshly prepared, high-quality Sea Moss products made just for you. Due to the perishable nature of our products, we are unable to provide refunds or accept returns once an order has been placed.
Non-Returnable Products
All of our products are crafted to order to guarantee their freshness and quality. For this reason, we cannot accept returns or exchanges, including but not limited to:
- Perishable items such as Sea Moss Gel and other food-based products
- Customized or personalized orders
Issues with Your Order
We understand that problems can occasionally arise during shipping or delivery. If you receive a damaged or incorrect product, please notify us within 24 hours of receiving your order so we can address the issue promptly.
- Your order number
- A clear explanation of the issue
- Photos showing the damage or incorrect item
We will assess the situation and work with you to find a satisfactory resolution if you have any issues with your order!
Need Help?
If you have any questions or concerns about your order, please don’t hesitate to contact us at itsvitalityseamoss@gmail.com. Our team is happy to assist you!
Thank you for choosing Vitality Sea Moss – we value your trust and support!